Nordics

What is X World Wallet?

• What is X World Wallet?

What are some definitions that will help me understand X World Wallet?

• What is a Supplementary Card?
• What is a Virtual Card?
• What are Unsupported Currencies?
• What are Supported Currencies?
• What is a Limit?
• What is a Home Currency?

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How can I sing up for X World Wallet?

• How long would it take for my card to arrive?
• How do I get my first Card?
• Does it cost anything to get an X World Wallet Account?
• Am I eligible for an X World Wallet Account?

Currency Wallets

• When I’m travelling abroad, do I need to move funds into the Currency Wallet of that country in order to use X World Wallet?
• How do I change the order in which my Currency Wallets are used?
• What happens when I visit a country whose currency cannot be stored on my X World Wallet Card?
• How do I spend my funds in foreign currencies?
• What are the 13 Supported Currency Wallets?

Debit Card Loads

• What happens if I initiated a Card Load but I don’t see the funds in my account?
• When I initiate a Card Load, how soon can I expect to see the funds in my account?
• Are there any limitations to the amounts I can load using Card Loads?
• How much does a Card Load cost?
• What is a Card Load?

Auto top-ups

• I set up an auto top-up but the money never arrived in my account
• I got an email saying there was an error with an auto top-up. What should I do?
• How can I set up a scheduled top-up?
• How can I set up a low balance auto top-up?
• What type of auto top-ups are there?
• How can I set up an auto top-up?

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Digital Pays

• Can I add my X World Wallet card to multiple devices?
• I cannot find my device, what should I do?
• My device is lost/stolen, what should I do?
• I was asked to enter a one-time Verification Code. What is this?

X World Wallet fees and limits

• What are the spending or funding limits associated with X World Wallet?
• What are the fees and charges associated with X World Wallet?

Managing my X World Wallet account

• How do I change my X World Wallet security questions?
• What are X Wold Wallet transaction alerts?

What should I do if...?

• What should I do if … I want to contact Customer Support
• What should I do if … I don’t receive all the cash I requested from the ATM?
• What should I do if...there are transactions on my X World Wallet Account which I didn’t make?
• What should I do if ...my X World Wallet Card is not working at a retailer or at an ATM?
• What should I do if ...my card is lost or stolen?
• What should I do if … I cannot login

SAS Travel Wallet is now X World Wallet

• How is my data impacted regarding the change in the Rev X Travel Wallet?
• Do I need to do anything regarding the change in Rev X Travel Wallet?
• What are the changes to the Rev X Travel Wallet Account?
• How long will it take to redeem my funds and close the account?
• How do I get my money back if I don’t agree to the X World Wallet Terms and Conditions?
• How do I contact Customer Support? Can I use the number on the back of my SAS or the X World Wallet Card?

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