If this happens please check that:
- Your X World Wallet Card has been activated. You need to activate (and preload) your X World Wallet Card in the Account Center before you can use it to make purchases or a cash withdrawal.
- You are using the correct PIN code.
- The retailer or ATM accepts Visa Debit cards.
- You have enough funds to cover the transaction.
- Your card is not blocked. If the card is blocked, you can always unblock it by going to the Account Center or by emailing Customer Support. Send your request to:
If all of these items look okay and your X World Wallet Card still isn’t working, please contact Customer Support here .
For immediate assistance, please log into your account center for help & support.