X World Wallet
Help Center
USA
Nordics
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What are some definitions that will help me understand X World Wallet
- What is the Account Center?
- What is a Currency Wallet?
- What is a Drawdown Order?
- What is the Applicable Exchange Rate?
- What is a Home Currency?
- What is a Limit?
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What is X World Wallet?
- What is X World Wallet?
- What is a debit card?
- Is there any time I shouldn’t use my X World Wallet Card?
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How can I sign up for X World Wallet?
- Am I eligible for an X World Wallet Account?
- Does it cost anything to get an X World Wallet Account?
- How do I get my first Debit Card?
- How long would it take for my card to arrive?
- How can I see if my card has been ordered?
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How do I use the account center?
- How can I use the Account Center to manage my X World Wallet?
- What is the X World Wallet SmartWatch App?
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I got my card in the mail, now what?
- What should I do when I receive my new X World Wallet Card?
- How do I add money to my X World Wallet Account?
- How much does a Card Load cost?
- Are there any limitations to the amounts I can load using Card Loads?
- When I initiate a Card Load, how soon can I expect to see the funds in my account?
- What happens if I initiated a Card Load but I don’t see the funds in my account?
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Managing my PIN
- How do I get a PIN (Personal Identification Number)?
- What do I do if I forget my PIN?
- How can I change my PIN?
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Currency wallets
- What are the 5 Supported Currency Wallets?
- How do I spend my funds in foreign currencies?
- What happens when I visit a country whose currency cannot be stored on my X World Wallet Card?
- How do I change the order in which my Currency Wallets are used?
- When I’m traveling abroad, do I need to move funds into the Currency Wallet of that country in order to use X World Wallet?
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How do I use my X World Wallet to make purchases?
- If there is no money on my X World Wallet Account, can I use my Card to make a purchase?
- Can I use X World Wallet to make online purchases? Is it safe?
- Can I pay for subscriptions in different countries with my X World Wallet card?
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Using X World Wallet at ATMs
- Can I use my X World Wallet Card to get cash at ATMs?
- Can I withdraw any currency of my choice at an ATM?
- How much can I withdraw from an ATM each day?
- What is the fee for ATM withdrawals?
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Managing my X World Wallet account
- How much money can I keep in my X World Wallet Account?
- What are X World Wallet transaction alerts?
- How do I change my X World Wallet security questions?
- How do I reset my online password for my X World Wallet Account?
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What should I do if...?
- What should I do if ...my card is lost or stolen?
- What should I do if ...my X World Wallet Card is not working at a retailer or at an ATM?
- What should I do if...there are transactions on my X Travel Wallet Account which I didn’t make?
- What should I do if...I’ve filed a dispute and my funds still aren’t restored to my X Travel Wallet Account?
- What should I do if ...I don’t receive all the cash I requested from the ATM?
- What should I do if ...my device is unrecognized and requires validation?
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X World Wallet fees and limits
- What are the fees and charges associated with X World Wallet?
- What are the spending or funding limits associated with X World Wallet?
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Earning Points with X World Wallet purchases
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Anything else?
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What is X World Wallet?
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What are some definitions that will help me understand X World Wallet?
- What is a Supplementary Card?
- What is a Virtual Card?
- What are Unsupported Currencies?
- What are Supported Currencies?
- What is a Limit?
- What is a Home Currency?
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How can I sing up for X World Wallet?
- How long would it take for my card to arrive?
- How do I get my first Card?
- Does it cost anything to get an X World Wallet Account?
- Am I eligible for an X World Wallet Account?
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Currency Wallets
- When I’m travelling abroad, do I need to move funds into the Currency Wallet of that country in order to use X World Wallet?
- How do I change the order in which my Currency Wallets are used?
- What happens when I visit a country whose currency cannot be stored on my X World Wallet Card?
- How do I spend my funds in foreign currencies?
- What are the 13 Supported Currency Wallets?
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Debit Card Loads
- What happens if I initiated a Card Load but I don’t see the funds in my account?
- When I initiate a Card Load, how soon can I expect to see the funds in my account?
- Are there any limitations to the amounts I can load using Card Loads?
- How much does a Card Load cost?
- What is a Card Load?
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Auto top-ups
- I set up an auto top-up but the money never arrived in my account
- I got an email saying there was an error with an auto top-up. What should I do?
- How can I set up a scheduled top-up?
- How can I set up a low balance auto top-up?
- What type of auto top-ups are there?
- How can I set up an auto top-up?
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Digital Pays
- Can I add my X World Wallet card to multiple devices?
- I cannot find my device, what should I do?
- My device is lost/stolen, what should I do?
- I was asked to enter a one-time Verification Code. What is this?
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X World Wallet fees and limits
- What are the spending or funding limits associated with X World Wallet?
- What are the fees and charges associated with X World Wallet?
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Managing my X World Wallet account
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What should I do if...?
- What should I do if … I want to contact Customer Support
- What should I do if … I don’t receive all the cash I requested from the ATM?
- What should I do if...there are transactions on my X World Wallet Account which I didn’t make?
- What should I do if ...my X World Wallet Card is not working at a retailer or at an ATM?
- What should I do if ...my card is lost or stolen?
- What should I do if … I cannot login
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SAS Travel Wallet is now X World Wallet
- How long will it take to redeem my funds and close the account?
- How do I get my money back if I don’t agree to the X World Wallet Terms and Conditions?
- How do I contact Customer Support? Can I use the number on the back of my SAS or the X World Wallet Card?
- I use the SAS Travel Wallet Account Centre. Will this still work for me?
- Can I still access the Account Centre from the X World Wallet Mobile App?
- Will my SAS Travel Wallet Account--including my balance, transaction history and active cards--be available in the X World Wallet Account Centre?